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Passenger Safety


Secure Ranks


Text on Approach

Passenger Safety


Taxis are one of the safest modes of transport which offer;

  • 24/7 access to our Contact Centres

  • In car Safety Cameras by Verify

  • GPS monitoring 24/7

  • Drivers screened by Transport and Main Roads regularly for criminal and traffic history

Tips for passenger safety;


  1. Always note the taxi number. Take a photo with your mobile phone if necessary. The fleet number is located externally on the rear quarter, on the back of the vehicle and on the bonnet. Internally the fleet number is located on the windscreen or simply check the number plate.

  2. Note the details of the driver on the Authorized Qld Taxi Drivers Display Card.

  3. Let a friend know you are catching a taxi by SMS.

  4. Position yourself in the taxi where you feel most comfortable. Drivers usually prefer if people do not sit directly behind them if there are vacant seats elsewhere on the taxi.

  5. Mackay and Whitsunday Taxi vehicles all have livery, hail lights, taxi meters, EFTPOS and dispatch units which clearly identify the vehicle as a taxi. Our drivers all wear uniforms (Tropical Friday being the exception).

  6. When you have finished your trip, ask for a printed receipt. Information contained on the receipt includes the price, taxi number and other information which can be used to identify your trip.

  7.  Report good and bad experiences. Use the form below to tell us as best you can what occurred. Information is confidential and is placed on our Customer Register which is audited by Department of Transport and Main Roads. For more information about taxis, please visit the Department of Transport and Main Roads website Click here .




Secure Rank

Secure Rank locations for the Mackay and Whitsunday regions are:


  • Wood Street, Mackay

  • Victoria Street, Mackay (Saturday Only)

  • Shute Harbour Road, Airlie Beach

  • For more information regarding Secure Ranks go to the Department of Transport and Main Roads website.

Airlie Beach Secure Rank
Victoria street taxi rank
Wood street secure rank
text on approach
Let us tell you when your Taxi is on the way

All customers providing a mobile phone number when booking a taxi can receive a free SMS telling you your taxi is on the way.

Please note: Delays delivering the SMS to your handset can occur between carriers and during peak periods of use for the carrier.


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